Search
Now showing items 1-3 of 3
A Delphi study on motivation for ISO 9000 and EFQM
(Emerald, 2006)
[EN] Purpose – The purpose of this paper is to analyse which are the motivations for implementing two of the most important models for Quality Management practice popularized in recent years – ISO 9000 and EFQM ...
The Economics of Gasification: A Market-Based Approach
(MDPI, 2009-09)
This paper deals with the economics of gasification facilities in general and IGCC power plants in particular. Regarding the prospects of these systems, passing the technological test is one thing, passing the economic ...
Antecedents of customer loyalty in residential energy markets: Service quality, satisfaction, trust and switching costs
(Taylor & Francis, 2007-01-05)
A conceptual framework is proposed that analyses the effect of perceived
service quality, customer satisfaction, trust in the energy provider and
perceived switching costs on customer loyalty in residential energy
markets. ...