Total cost of poor quality
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The purpose of this study is to evaluate the importance of Total Quality Management and analyse non - quality costs that are considered the problem of most companies in the market situation today, which are challenged to provide their customers with products and services at a low cost without affecting the quality of the product. Quality costs contribute to a high propo rtion of the total costs of an organization. Their importance is that they cannot be fully reflected in the accounting documents and many of them cannot be measured in practice. In order to get a closer insight into the topic , the knowledge was obtained th rough books and scientific articles, which were chosen from the recommendation of the supervisor Rolf Qvenild, own searches at HSN Library or Google Scholar and own experience from literature in previous course, Total Quality Management (by Rolf Qvenild) a t HSN. To find the relevant literature keywords such as cost of poor quality , quality costs , poor qua lity costs, lean manufacturing, evaluation of non - quality and quality management have been used.